To perform a search you can use the general search box located in the shop at trito.es. The results of each query can be further filtered thanks to our narrow navigation options.
You can also use the flyouts menus on the left to start a search and narrow the options available as you did with the search box option.
The prices you see in our products include VAT. VAT on books and scores is 4%, and 21% on CDs and digital goods (pdf sheet music).
After several years with an online shop we know from experience that the vast majority of packages arrive at their destination in the estimated average time. However:
For mail deliveries within Spain
If your order has not arrived and was sent as standard mail, please do not contact us until after 14 days. We will then be at your full disposal to trace and locate the exact situation of the order. If your order has not arrived and has been sent by express mail within the territory of Spain, you should contact us after 3 days.
For deliveries outside Spain
For most deliveries outside Spain sent by standard mail we expect to the orders to reach any destination within a maximum of 14-28 days (although delivery is much faster to most destinations). However, if within 28 days the order has not arrived, write to us at comandes@trito.esto confirm your delivery address. If the data you sent us are correct, we will list the order as missing and proceed to its replacement.
For most deliveries outside Spain by express mail we expect the orders to reach any destination in a maximum of 7 days. All packages are delivered by hand upon signed receipt. If there is no one to accept the package, the courier will try to get in contact by other means and leave a contact card. If you have not received the package within a maximum of 8 days please contact us at comandes@trito.es and we will trace the package.
If you receive a package or item you did not order, or which is defective or damaged, you can contact us at the address comandes@trito.es or call 93 342 61 75. On receiving the returned product we will proceed to examine it and, where applicable, we will replace it or refund the cost of the article plus the cost of delivery.
At trito.es we respect the right to withdrawal on condition that the products returned do not belong to the categories specified in Article 45 of the law on retail commerce of the Catalan government (Ley de ordenación del comercio minorista de la Generalitat de Catalunya). To make use of the right to withdrawal, please complete the order cancellation form and post it to the following address: C/Enamorats, 35-37, baixos, 08013 Barcelona, or by e-mail to comandes@trito.es. The deadline for sending the form is 7 working days from the date of reception of the order.
Products must be returned in perfect condition (with original packaging and unused). Damaged products or products without their original packaging will not be accepted. The return of an article implies a complete refund of the cost of the product minus the delivery charge.
In the case of manufacturing defects there is no need to fill in a form when returning the product, provided that the damage does not derive from transportation or misuse by the customer. In this case, you should contact us by e-mail at comandes@trito.esor by phone at 93 342 61 75 to claim a refund. On receiving the returned product we will proceed to examine it and, where applicable, we will totally refund the cost of the article plus the cost of delivery.
For further information please consult our General Terms and Conditions of Sale.
During the 24 hours after placing the order you can write to the address comandes@trito.es, attaching the order reference number, to request the cancellation of the order. After 24 hours you can request cancellation and, provided the package has not been sent, we will also cancel the order. If 24 hours have gone by and the package has already been sent, you should complete the withdrawal form and send it within 7 days of receiving the product. In all the above cases, the cancellation of the order implies a full refund.